luigiFrequently Asked Questions

Opening an account on luigi takes three steps. First, visit our platform and click "Open account." Enter your email, create a password, and confirm your date of birth. Second, complete KYC verification by uploading a government-issued ID (passport, national ID card, or driver's license) and a residential address proof (utility bill or bank statement). Our team reviews documents within hours. Third, make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). Once your deposit is confirmed, your account is active and you can access our sportsbook, live-dealer tables, slots, and esports markets. Your account remains available for future sessions once you log in with your credentials.

On the login page, click "Forgot your password?" and enter your registered email address. We at luigi send a password-reset link to your inbox. Click the link, create a new password, and log in. The reset link expires after a short period for security. If you do not receive the email, check your spam folder or contact support to resend the link. For account security, never share your password or reset links with anyone.

We at luigi require a government-issued identity document (passport, national ID, or driver's license) and proof of residential address. Address proof can be a utility bill, bank statement, or tenancy agreement dated within the last three months. Ensure all documents are clear, legible, and not expired. Upload files in JPEG or PDF format. Our verification team reviews documents and notifies you of approval or rejection. If documents are rejected, we provide feedback so you can resubmit corrected versions. Verification typically completes within hours, though busy periods may extend timelines.

Yes. Log into your account, go to Settings or Account Details, and update your email or phone number. We at luigi send a confirmation link to your new email. Click it to confirm the change. If you wish to change your registered name, address, or date of birth—used for KYC verification—contact our support team. Account changes may require re-verification for security.

Withdrawal requests are reviewed during business hours. Most requests are processed and approved within a standard review window, after which funds are transferred to your payment method. mobile banking, local payment, and online payment transfers typically arrive within hours of approval. Bank virtual account transfers to e-wallet, mobile banking, or local payment may take longer depending on bank processing times. online payment transfers generally process quickly. Delays can occur during holidays (Idul Fitri, Idul Adha, Imlek) or if additional verification is needed. You can check your withdrawal status in your account transaction history. Contact support if a withdrawal takes longer than expected.

We at luigi accept deposits via e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet), mobile banking bank transfers, and virtual accounts linked to major Indonesian banks (local payment, online payment, e-wallet, mobile banking). Select your preferred method during deposit, follow the on-screen instructions, and complete the payment in your bank or e-wallet app. Deposits are usually confirmed instantly or within minutes. Your account balance updates immediately upon confirmation. Each payment method may have different processing times and fees—review your payment provider's terms. Contact support if a deposit does not appear in your account.

If a deposit or withdrawal fails to complete, check your payment provider's app or bank account to confirm whether the transaction was debited. If money left your account but did not appear on luigi, contact support immediately with your transaction reference number or receipt. Our team investigates and credits your account if the money was sent. If your payment was cancelled (e.g., insufficient balance, wrong PIN, network timeout), try the transaction again using the same or a different payment method. For withdrawals that fail mid-process, funds remain in your luigi account and you can retry. Contact support if you experience repeated failures.

Promotion codes are entered during account registration or in your Account Settings under "Promotions" or "Bonus Code." Some codes are valid only at signup; others can be applied later. Enter the code exactly as provided (case-sensitive) and click "Apply." If the code is valid and you meet the requirements, the promotion is activated immediately. If a code is declined, check the expiry date or contact support. We at luigi display active promotions on the platform; review terms carefully before applying any code.

We at luigi offer four main game categories. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League), badminton, MotoGP, and other live events. Our live-dealer studios feature blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera feeds. Our slots include Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and Aviator. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Browse each category from the main menu to explore available markets, odds, and rules.

Our live-dealer tables connect you to a real dealer via video stream. You see the dealer, cards or wheel in real time, and place your decisions via the game interface. Games include blackjack, roulette, baccarat, and Dragon Tiger. Your account balance updates instantly after each hand or spin. Each table has a minimum and maximum stake—check the table info before joining. Games follow standard casino rules. Our live studios operate continuously; browse available tables and join one that suits your preference. High-quality internet connection improves your experience.

Our sportsbook displays live and upcoming matches organized by league and date. Tap or click a match to view available markets (match result, over/under, handicap, etc.) and their odds. Select a market and tap "Add to betslip." The market appears in your betslip with the odds locked. Confirm your stake, review the selection and estimated return, and tap "Confirm." Your selection is submitted immediately. You can view your active selections and results in your account history. Odds change in real time; lock in a selection before odds shift. Contact support if you have questions about specific market rules.

We at luigi recommend using a strong, unique password and enabling two-factor authentication (2FA) if available. Never share your password, 2FA codes, or email account access with anyone. Log out of your account after each session, especially on shared devices. Monitor your account transaction history regularly for unauthorised activity. If you suspect your account has been compromised, change your password immediately and contact support. We use SSL encryption to protect your data in transit. Your payment information is stored securely and never shared with third parties without your consent.

To request deletion of your account and personal data, contact our support team with a written request stating "Account Deletion Request" and your registered email. Provide your account username and any additional details needed for identification. Our team verifies your identity and processes your request according to applicable regulations. Note that we may retain transaction records and account history as required by law. Data deletion may take several business days. Any remaining account balance will be offered for withdrawal before deletion. Contact support for details about the deletion process.

We at luigi provide English-language support via email and in-app chat. Email inquiries are typically answered within standard business hours. Include your registered email, account username, and a clear description of your issue. For account-related questions, provide relevant details such as transaction reference numbers or dates. For technical issues, describe the device, browser, and operating system you are using. Response times vary depending on inquiry volume and complexity. Check our FAQ and support articles first—your issue may already be addressed. For urgent matters, use the in-app chat feature for faster assistance.