luigi Casino & Sportsbook Data Care

This page describes what we collect when you use luigi and how we keep that data protected. We at luigi process your personal information—email, identity documents, payment details, game activity—only for the purposes stated in this policy. Our data practices comply with applicable regulations in supported jurisdictions.

We collect information when you register an account, complete KYC verification, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts (online payment, e-wallet, mobile banking, local payment), and use our sportsbook, live-dealer tables, slots, or esports markets. We also track your activity to detect fraud, prevent unauthorized access, and maintain platform integrity.

Your rights to access, correct, and delete your data are outlined below. Our contact details appear at the end of this policy.

What Data We Collect at luigi

We at luigi collect different categories of information depending on how you interact with our platform. When you register, we collect your email address, password, and basic profile details. During KYC verification, we collect your full name, date of birth, government ID number, and residential address. We request identity documents—national ID, passport, or driver's license—and sometimes address proof such as a utility bill or bank statement.

We also collect payment information. When you deposit via e-wallet or bank virtual account, we receive transaction records including the payment method, amount, timestamp, and your account reference. We store this information to reconcile deposits, process withdrawals, and prevent money laundering. We do not store your e-wallet password or full bank account number—we retain only the transaction reference and your registered payment method.

Game activity and platform logs

Our luigi platform logs your gameplay activity—each spin, bet, and outcome in slot games like Sweet Bonanza or Gates of Olympus; each decision and match result in Liga 1, Piala AFF, Champions League, or esports markets (Mobile Legends, Free Fire, PUBG Mobile); each hand and dealer action in live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger). We store this data to maintain your game history, calculate payouts, and detect fraud or suspicious patterns.

We also log your platform behavior—login times, device type, IP address, browser type, pages visited, and duration of sessions. This helps us understand user experience, troubleshoot technical issues, and protect against unauthorized access. We retain game history and transaction logs for a period sufficient to comply with regulatory requirements and resolve disputes.

Device and technical information

When you access luigi on a mobile device or computer, we receive information about your device—operating system, app version, unique device identifier, screen resolution, and network type. We use this data to optimize performance, diagnose technical issues, and ensure compatibility across Android, iOS, and web browsers. We also receive your IP address and general location data (at country or regional level) to enforce jurisdiction restrictions and prevent access from prohibited locations.

How We Use Your Data

We at luigi use your data for several lawful purposes. First, we use it to provide our services—account registration, game play, deposits, withdrawals, and customer support. Your email and password authenticate your login. Your KYC data verifies your identity and confirms that you are accessing from a supported jurisdiction. Your payment data processes your transactions.

Second, we use data to detect and prevent fraud, money laundering, and unauthorized access. We analyze patterns in your login location, device changes, transaction size, and game behavior to identify suspicious activity. If we detect unusual patterns—for example, a withdrawal request from an IP address in a different country than your registered address—we may freeze the account pending additional verification.

Third, we use data to comply with regulations. We retain KYC documents, transaction records, and game history to meet anti-money-laundering (AML) requirements and respond to regulatory inquiries. We may share information with government authorities or law-enforcement agencies if legally required.

Marketing and communication

We at luigi may use your email address to send account notifications—login alerts, deposit confirmations, withdrawal status updates, and security notices. You receive these emails by default. We may also send promotional emails about new features, game releases, or seasonal offers (such as those around Idul Fitri, Idul Adha, or Imlek holidays). You can opt out of promotional emails through your account settings.

We do not sell your email address or personal data to third parties for marketing purposes. We may share anonymized data (stripped of identifiable information) with analytics partners to understand platform usage trends, but such data cannot identify you personally.

Third-Party Data Processors

We at luigi use third-party services to operate our platform. Our payment processors (e-wallet providers, bank partners) receive transaction data necessary to process your deposits and withdrawals. Our cloud hosting provider stores our database and game servers—your data may be stored in data centers outside Indonesia. Our identity verification service accesses your uploaded KYC documents to confirm authenticity.

We at luigi remain responsible for all third-party processors' handling of your data and maintain contracts requiring them to protect your information.

Data transfers outside your jurisdiction

Our servers may sit outside Indonesia, meaning your data is transferred internationally for storage and processing. By opening an account on luigi, you consent to this transfer. We use industry-standard encryption (TLS/SSL) to protect data in transit. Our processors are contractually bound to maintain the same security standards we uphold.

Your Rights on luigi

We at luigi recognize your rights regarding your personal data. You have the right to access your information—request a copy of all data we hold about you by contacting our support team. We will provide it in a portable format within a reasonable timeframe. You have the right to correct inaccurate data—if your registered name or address is wrong, update it through your account settings or request correction via support.

You also have the right to delete your data, subject to legal retention requirements. If you wish to close your luigi account and have your data deleted, contact our support team. We will remove most of your personal information except what we must retain for AML compliance, fraud investigation, or dispute resolution. We retain transaction records for a period required by local regulations.

Cookies and tracking technologies

Our luigi platform uses cookies—small files stored on your device—to remember your login session, store your language preference, and track your browsing activity on our site. Cookies help us provide a seamless experience across visits. You can control cookies through your browser settings, though disabling them may limit platform functionality.

We also use analytics tools that place tracking pixels or scripts on our pages to measure user behavior—how long you stay on each page, which games you view, which payment methods you use. This helps us improve user experience. These analytics do not identify you personally; they aggregate behavior across all users.

Data Security at luigi

We at luigi implement multiple security measures to protect your data. Our servers use encryption (TLS/SSL) to secure data in transit between your device and our platforms. Sensitive data—passwords, KYC documents, payment details—are encrypted at rest using AES-256 or equivalent standards. We restrict employee access to personal data to only those who need it for their job.

We perform regular security audits and penetration testing to identify vulnerabilities. We have a process for reporting security issues—if you discover a vulnerability in luigi, contact our support team with details rather than disclosing it publicly. We monitor for unauthorized access attempts and maintain logs of all access to sensitive data.

• We use multi-factor authentication options to secure your account further.
• We do not store passwords in plain text—they are hashed using industry-standard algorithms.
• We limit geographic access—accounts are locked to the jurisdiction associated with their KYC verification.
• We require password resets periodically and encourage strong, unique passwords.

Data Retention at luigi

We at luigi retain your data for as long as necessary to provide our services and comply with legal obligations. Transaction records and game history are retained for at least five years to meet AML and tax regulations. KYC documents are retained for the life of your account plus additional years as required by local law. Account information (email, profile) is retained while your account is active and for a period afterward to handle disputes or chargebacks.

If you request account deletion, we delete most personal data within a reasonable timeframe, except information we are legally required to retain. We may also retain anonymized data indefinitely for analytics and service improvement purposes.

Contact and Data Requests

If you have questions about our data practices, wish to access, correct, or delete your information, or have a privacy complaint, contact our support team through the Contact us page or via email at our published address. We respond to data requests within a reasonable timeframe, typically within 30 days. We will require you to verify your identity before processing requests—this protects your account from unauthorized disclosure.

We at luigi take privacy seriously and work to address concerns transparently. If you believe your data has been misused or your privacy rights violated, you have the right to lodge a complaint with your local data protection authority.

Policy Updates

We at luigi may update this policy periodically as our practices evolve or regulations change. We will notify you of significant changes via email or by posting a prominent notice on our platform. Your continued use of luigi after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page regularly to stay informed of how we handle your data.

Summary of Our Commitments

We at luigi commit to protecting your personal data with the highest standards of security and respect. We collect only information necessary to provide our sportsbook (Liga 1, Piala AFF, Piala Indonesia, Champions League), live-dealer tables, slot games, and esports markets. We use your data only for the purposes described in this policy. We do not sell your data to marketing firms or disclose it to third parties except as required by law or to processors contractually bound to protect it.

You retain full control over your data. You can access it, correct it, and request deletion subject to legal retention requirements. You can manage your communication preferences, update your password and registered information, and close your account anytime. Our support team, available in English, is ready to answer privacy questions or process data requests.

Our services are available only where local law permits. By using luigi, you confirm that you comply with your jurisdiction's regulations. This privacy policy is effective as of the date stated at the beginning of this page and applies to all users across supported regions—whether you're in Jakarta, Surabaya, Bandung, Medan, or elsewhere.