luigi Jurisdiction Notice

We at luigi operate our sportsbook, live-dealer tables, slot games, and esports markets only in jurisdictions where online gaming services are lawfully available. Our services are not available everywhere, and users are responsible for verifying that access and use comply with the laws of their own jurisdiction before opening an account.

This page outlines our service availability, your eligibility requirements, and your responsibility to confirm local-law compliance. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether our platform is accessible in your location, contact our support team before attempting to register.

By accessing luigi, you confirm that you are in a supported jurisdiction and that your use of our platform complies with local regulations.

Service Availability and Geographic Restrictions

We at luigi restrict access to our platform based on geographic location and applicable law. Our sportsbook (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), live-dealer studios (blackjack, roulette, baccarat, Dragon Tiger), slot games (Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Aviator), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) are available only where local law permits online gaming.

We use geographic location data—derived from your IP address, device settings, and registered address—to determine service availability. If you attempt to access luigi from a prohibited jurisdiction, your account registration may be blocked or your existing account may be suspended. We do not intentionally offer services in locations where they are illegal.

User responsibility for jurisdiction verification

We at luigi cannot provide legal advice about your jurisdiction's regulations. It is your responsibility to research and confirm that online gaming is lawfully available in your location before opening an account. Different regions have different rules—some jurisdictions permit online gaming with restrictions, others prohibit it entirely. Some cities and provinces within a country may have different rules from the national level.

If you are based in Indonesia—whether in Jakarta, Surabaya, Bandung, Medan, or other regions—you should research your local and national regulations. Some Indonesian regions may have specific rules about online gaming. It is your responsibility to ensure that accessing and using luigi complies with applicable law in your specific location.

Jurisdiction verification: We at luigi recommend consulting local authorities or a legal advisor in your jurisdiction before opening an account. We cannot confirm whether our services are legal in your specific location.

Account Eligibility and Age Requirements

We at luigi require all users to be of legal age to participate in gaming activities in their jurisdiction. In most jurisdictions, this means you must be at least 18 years old. However, some jurisdictions have different age thresholds. You are responsible for confirming the legal age requirement in your jurisdiction and verifying that you meet it before opening an account.

During account registration and KYC (Know Your Customer) verification, we require you to confirm your date of birth and upload identity documents. We use this information to verify your legal age and identity. If we discover that you are underage or that your account information is false, we will close your account and may forfeit any funds.

Identity verification and compliance

Our luigi platform requires all users to complete KYC verification before accessing most games and before making withdrawals. This is a legal requirement in supported jurisdictions to prevent money laundering and fraud. During KYC, we collect your full legal name, date of birth, government ID number, residential address, and sometimes address proof (utility bill or bank statement).

You are responsible for providing accurate information. If we discover that your account contains false information—a fake name, incorrect age, or fraudulent documents—we will close your account and may report the matter to relevant authorities. You confirm that all information you provide is truthful and that you have the authority to use the payment methods you register.

Restricted Jurisdictions and Prohibited Activities

We at luigi do not offer services in jurisdictions where online wagering is entirely prohibited by law. We also do not permit users from certain jurisdictions to access our platform, regardless of local laws, based on our own business policies and risk assessment. If you attempt to access luigi from a restricted location, your account will not be created or will be suspended.

We prohibit certain activities on our platform. You may not use automated tools, bots, or scripts to access luigi. You may not attempt to manipulate game outcomes, exploit system vulnerabilities, or engage in fraud. You may not use multiple accounts or shared accounts. You may not access luigi through a VPN, proxy, or other tool designed to mask your true location if doing so would allow you to access the platform from a prohibited jurisdiction. Violation of these restrictions may result in permanent account closure and forfeiture of funds.

We at luigi take jurisdiction compliance seriously and enforce geographic restrictions to ensure legal operation.

luigi compliance team

Payment Method Restrictions

Our luigi platform accepts deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet transfers, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). These payment methods are available primarily for users in supported jurisdictions. If your payment method is issued by a bank or provider in a jurisdiction where we do not operate, we may be unable to process your deposit or withdrawal.

We may also decline deposits or withdrawals for compliance reasons—for example, if we detect that a payment method is registered to an address in a prohibited jurisdiction. We are not liable for failed payments, frozen accounts, or holds on funds resulting from jurisdiction or compliance restrictions.

Data Retention and Reporting

We at luigi retain account data, transaction records, and game history as required by applicable regulations in supported jurisdictions. In some cases, we are required to report account activity to local authorities, financial regulators, or tax agencies. We may also share your information with law-enforcement agencies if legally compelled to do so.

You agree that we may disclose your data, account information, and transaction history to government authorities, regulators, or legal entities if required by law, court order, or regulatory request. We will not voluntarily disclose your information, but we cannot guarantee that it will not be disclosed if we receive a lawful request from authorities.

Limitation of Liability

We at luigi are not liable for losses, damages, or legal consequences resulting from your use of our platform in a jurisdiction where it is prohibited. If you use luigi in violation of local law, you accept full responsibility for any legal action, fines, penalties, or other consequences. We are also not liable for account suspensions, fund freezes, or account closures resulting from jurisdiction or compliance violations.

We do not warrant that our platform is available in any specific jurisdiction or that it will remain available in your location indefinitely. We reserve the right to restrict or withdraw our services from any jurisdiction at any time, with or without notice. If we withdraw services from your jurisdiction, we will work to facilitate withdrawal of your account balance, but we cannot guarantee immediate access.

Jurisdiction-Specific References and Support

Our luigi platform operates in supported jurisdictions with varying regulatory frameworks. We are not licensed by a single national authority but rather comply with regulations in each jurisdiction where we operate. We do not claim to be "licensed" or "regulated" in Indonesia or any other specific country unless explicitly stated on our official registration pages.

If you have questions about whether luigi is available in your jurisdiction, contact our support team. We provide English-language support and can provide general information about service availability. However, we cannot offer legal advice. If you need specific legal guidance about the legality of online gaming in your jurisdiction, consult a local legal advisor.

Changes to Jurisdiction Policy

We at luigi may update this jurisdiction notice at any time. We may add or remove jurisdictions, change service restrictions, or modify eligibility requirements based on regulatory changes or business decisions. We will notify users of significant changes via email or through a notice on our platform. Your continued use of luigi after changes take effect constitutes acceptance of the updated policy.

If we restrict or withdraw services from your jurisdiction, we will provide reasonable notice. You will be able to withdraw your account balance, subject to compliance review and processing delays. We are not liable for losses resulting from jurisdictional changes or service withdrawals.

Contact for Legal Inquiries

If you have legal questions about our jurisdiction policy, service availability, or compliance practices, contact our support team through your account dashboard or via the Contact page on our website. For formal legal requests, government inquiries, or regulatory matters, our legal team can be contacted through official channels. Please allow time for response to legal inquiries, as they may require review by our compliance and legal teams.

We at luigi remain committed to operating lawfully in all jurisdictions where we provide services. We enforce strict compliance with applicable regulations and take jurisdiction restrictions seriously. By using our platform, you agree to comply with this jurisdiction notice and acknowledge that you are responsible for verifying the legality of your access and use.

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