luigi Terms of Use
We at luigi set out the terms under which our platform operates, including account creation, deposits and withdrawals, game rules, dispute resolution, and jurisdiction restrictions. These terms apply to all users who access our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Aviator), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
By opening an account on luigi, you agree to comply with these terms and confirm that you are accessing our services from a jurisdiction where they are lawfully available. Our platform is available only where local law permits online gaming. We enforce strict verification, anti-fraud, and compliance measures to protect both our users and the integrity of our platform.
This page outlines your rights and responsibilities when using luigi, how we handle your account and funds, and what happens if disputes arise.
Account Opening and Eligibility on luigi
When you open an account on our luigi platform, you confirm that you are of legal age in your jurisdiction and that you are not accessing our services from a prohibited location. We require all users to complete KYC (Know Your Customer) verification before depositing funds or accessing games. During KYC, you provide identity documents and confirm your personal details. Our compliance team reviews these documents to verify your identity and ensure regulatory compliance.
You are responsible for providing accurate information during registration and KYC. If we discover that your account contains false or misleading information, we reserve the right to suspend or close your account and hold any funds pending investigation. You may open only one account per person. Duplicate accounts, shared accounts, or accounts opened on behalf of others are prohibited and will be closed.
Account security and your responsibilities
We at luigi protect your account with email authentication and password security. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. We will investigate and take appropriate action, but we are not liable for losses resulting from your failure to protect your password or from your disclosure of account credentials to third parties.
You agree not to use automated tools, bots, or scripts to access our platform. You also agree not to attempt to manipulate game outcomes, exploit system vulnerabilities, or engage in any form of fraud or abuse. Violations of these terms may result in account suspension or closure and forfeiture of funds.
Deposits, Withdrawals, and Payment Methods
Our luigi platform supports deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet transfers, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle instantly. Bank virtual account transfers typically settle within minutes during business hours, though processing may take longer outside business hours or on public holidays like Idul Fitri or Idul Adha.
We do not charge deposit fees. All funds deposited into your luigi account remain your property and are held in trust. You can withdraw your balance at any time by requesting a payout through your account settings. Withdrawals are processed to your original deposit method. Our compliance team reviews each withdrawal to ensure it aligns with your account activity and KYC-verified identity. Once approved, e-wallet withdrawals typically settle within minutes, and bank withdrawals within hours, depending on your bank's processing schedule.
account preferences and account management
We at luigi do not impose fixed account preferences, but we reserve the right to review and adjust limits based on account activity and compliance requirements. If we detect unusual deposit patterns or suspect money laundering, we may freeze your account pending investigation. You can update your registered payment method anytime through your account settings.
If a deposit fails or is reversed by your bank or e-wallet provider, we will credit your account with the failed amount. If a withdrawal is rejected by your bank, we will return the funds to your luigi account balance. You are responsible for ensuring that your payment method details are correct and current.
We at luigi process all deposits and withdrawals transparently, with clear confirmation of each transaction in your account history.
Game Rules and Outcomes
Our luigi platform hosts multiple game categories, each with its own rules and mechanics. Football sportsbook outcomes depend on real-world match results. Live-dealer table outcomes are determined by the dealer's actions (card draws, wheel spins, dice rolls). Slot game outcomes are determined by the game's random-number generator. Esports market outcomes depend on real tournament results.
All game outcomes are final once the round completes. We do not reverse, cancel, or modify outcomes except in cases of technical malfunction or fraud. If you believe a game outcome is incorrect due to a technical error, contact our support team with details of the transaction. We will investigate and take appropriate action if an error is confirmed.
Bonus terms and promotions
We at luigi may offer promotional bonuses or special offers from time to time. Any bonus terms are communicated clearly when the promotion is announced. Bonuses are subject to specific conditions—such as minimum deposit amounts, wagering requirements, or game category restrictions—which we will specify. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. If you have questions about a specific promotion, contact our support team for clarification.
Dispute Resolution and Complaints
If you have a complaint about your account, a game outcome, or our service, contact our support team. We will investigate your complaint and respond within a reasonable timeframe. If we cannot resolve the dispute informally, we may escalate it to our compliance team for formal review.
We at luigi maintain detailed transaction records for all accounts. These records are available in your account dashboard and can be used to verify game outcomes, deposit and withdrawal history, and account activity. If you dispute a transaction, we will review the relevant records and provide you with evidence of the transaction details.
Jurisdiction and Service Availability
Our luigi platform is available only in jurisdictions where online gaming services are lawfully permitted. Before opening an account, you are responsible for verifying that access and use comply with your local law. We do not offer services in jurisdictions where online gaming is prohibited.
If you are based in Indonesia—whether in Jakarta, Surabaya, Bandung, Medan, or other regions—you should research your local regulations. Some areas have specific rules about online gaming, and it is your responsibility to ensure compliance. Our support team can provide general information about service availability, but cannot offer legal advice.
Account suspension and closure
We at luigi reserve the right to suspend or close your account if we determine that you are accessing our services from a prohibited jurisdiction, if your account violates our terms, or if we suspect fraud or abuse. If we suspend your account, we will notify you and explain the reason. You may request a review of the suspension through our support team.
If we close your account, any remaining balance will be held in trust and may be withdrawn by you, subject to compliance review. We will not release funds if we suspect money laundering, fraud, or other illegal activity. In such cases, we may be required to report the account to relevant authorities.
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Verify your jurisdiction
Confirm that online gaming is lawfully available in your location before opening an account.
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Complete KYC verification
Provide identity documents and confirm your personal details during account setup.
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Deposit and access games
Use mobile banking, local payment, online payment, e-wallet, or bank virtual accounts to fund your account.
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Manage your account responsibly
Keep your password secure, monitor your balance, and report any suspicious activity.
Data Protection and Privacy on luigi
We at luigi protect your personal and financial data using industry-standard encryption and security practices. Your account information is stored securely and is not shared with third parties without your consent, except where required by law. Our privacy policy details how we collect, use, and protect your information.
During KYC verification, we collect your identity document details, residential address, and government ID number. We use this information to verify your identity and comply with anti-money-laundering regulations. We may also cross-reference your details with financial crime databases to ensure compliance. Your data is retained for as long as your account is active and for a reasonable period afterward to comply with legal requirements.
Communication and support
We at luigi communicate with you via email regarding account updates, transaction confirmations, and support responses. You agree to receive these communications at the email address you provided during registration. If you need to update your email address, you can do so through your account settings.
Our support team is available to assist with account questions, game rules, payment options, and technical issues. We provide support in English and aim to respond to inquiries within a reasonable timeframe. For urgent issues, contact our support team directly through your account dashboard.
Limitation of Liability and Disclaimers
We at luigi provide our platform and services on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from security vulnerabilities. While we implement standard security practices, we cannot guarantee absolute protection against all forms of attack or unauthorized access.
We are not liable for losses resulting from your failure to protect your account credentials, your use of automated tools or scripts, or your violation of these terms. We are also not liable for losses resulting from technical malfunctions, network outages, or other events beyond our reasonable control, except where such liability cannot be excluded by law.
Changes to These Terms
We at luigi may update these terms from time to time to reflect changes in our platform, legal requirements, or business practices. We will notify you of material changes via email or through a notice on our platform. Your continued use of luigi after such changes constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account.
Final Provisions
These terms constitute the entire agreement between you and luigi regarding your use of our platform. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
We at luigi reserve the right to modify, suspend, or discontinue our platform or any service at any time. We will provide reasonable notice of any material changes. Your use of luigi is governed by these terms and by applicable law in your jurisdiction. Any disputes arising from your use of our platform are subject to the dispute resolution process outlined above.
By accessing and using our luigi platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you have questions about these terms or our policies, contact our support team through your account dashboard.